If the app cannot read the chip in your document, you can choose to confirm your identity another way. If you are using a passport and you continue to have problems, place the phone on the reverse cover or the photo page.
If this happens, you should slowly move your phone around the document until the app recognises it. If the app does not recognise your document, the check will time out and the screen will say ‘information not found’. Do not move the phone until this message appears and the check is complete. When the app has successfully read the chip in your document, the screen will say ‘information checked’.
Place your phone on the card, making sure that the top of the phone covers the card without overlapping it. On newer BRPs, the chip will not be visible. Place your card down so that the side with the chip is facing up. On a BRP the chip is located on the back of the card.
